Thank you for your interest in Shared Help!
Here at Shared Help we specialize in synergistic solutions – that is solutions that “bring together” or “unite” separate parts.
When synergistic parts work together, they accomplish more than they could alone.
By instigating and harmonizing mutually beneficial relationships between your own and other organizations, we help you reap the fruits of collaboration.
Whether your organization be a retail or service outlet, wholesaler or distributor, club or charity – all are covered by our range of innovative solutions!
To find out more contact us today!
Please click here to contact us by ticket.
For telephone assistance you will first need to raise a ticket.
ABN & Registrations
Shared Help is a Trading name of Instore Pty Ltd (ABN 23 003 850 155).
Our mailing address is:
Shared Help is a Trading name of Instore Pty Ltd (ABN 23 003 850 155).
You may view our Service Terms and Conditions here.
You may view our Web Solutions and Project Development Terms of Service here.
Shared Help respects the guidelines suggested by the Australian Direct Marketing Association, in its Code of Practice for Consumer Protection in e-commerce.
We also abide by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). This policy is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit.
In line with those guidelines, Shared Help would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data, with the obvious exception of third party business partners such as domain name registries.
When a domain name is registered, certain information is collected for use on the WHOIS service. The WHOIS service allows Internet users to query a domain name to find out the identity and contact details of the registrant. The public WHOIS service is a standard feature of domain name systems around the world. Please see auDA’s WHOIS policy at Who Is which sets out auDA’s guidelines on the collection, disclosure and use of WHOIS data.
1. WHAT INFORMATION WE COLLECT
When you complete an Online registration form through our website or register an account with us by email, mail or over the telephone, we ask you to provide personally identifiable billing information. You may be asked to fill out and submit an application form, or provide this information over the telephone. This information includes your name, telephone number, email address or facsimile number, and your credit card number, expiration date, card security code, and billing address.
We may also collect information about how you use our services as this assists us with billing and helps us to develop our services to meet your needs.
2. HOW WE USE YOUR INFORMATION
We use your information to:
Provide our services to you, including processing your order or application;
Administer and manage those services, including charging, billing, credit checking and debt collecting;
Deal with your inquiries, complaints or requests;
Notify you of your identification and log-on information to enable you to access and use our services;
Notify you of information relating to our services including price or service variations, or the suspension or disconnection of access to our services;
Send you our newsletter, other marketing information and to market our services generally; and
For internal research, planning, accounting, security and testing purposes.
The information is only used by Shared Help staff located in Australia UK or USA Offices for the sole purpose of providing our business services.
3. DISCLOSURE OF YOUR INFORMATION
We may also disclose any of your information:
If required to do so by law;
To our service providers for any purpose relating to providing our services to you, such as credit card processing, on the basis that they do not use or disclose your information for any other purpose, unless required to do so by law;
To our contractors, whose privacy policies are similar to ours, if necessary to provide our services to you;
If necessary to enforce a contract with you, or resolve a dispute with or complaint from you; or
4. SECURITY OF YOUR PERSONAL INFORMATION
We have processes in place to ensure the security of your personal information, including encryption of all data when transferred to our service providers and limitations on access to personal information within our organisation.
Cookies are small pieces of information stored on your computer tied to information about you. We use both session ID (or temporary) cookies, which terminate when you close your browser, and persistent cookies, which are stored on your hard drive. Cookies allow you to login without having to type your login name each time, allowing you to simply provide your password to access the system. Cookies also enable us to track and monitor the use of some features of our website and maintain security. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. If you choose to reject cookies, you may still use our website; however, your access to some areas of our website will be limited.
6. ACCESSING YOUR INFORMATION
You can request access to, and update, the personally identifiable information we have collected about you by contacting us in the ways set out at the top of this page.
7. PRIVACY STATEMENT CHANGES
Terms & Conditions
Terms & Conditions Of Use
Your Account. To access and use some of the Services, you may need to register with us and set up an account with your email address and a password (your “Account”). The email address you register with will be your email address, and you are solely responsible for maintaining the confidentiality of your password. You are solely responsible for all activities that happen under your Account.
Using Shared Help. To use the Services, you must be over 18 years old. You agree that you will post in the appropriate category or area and you agree that you will not do any of the following negative things:
violate any laws or the Posting Rules;
post any threatening, abusive, defamatory, obscene or indecent material;
be false or misleading;
infringe any third-party right;
distribute or send communications that contain spam, chain letters, or pyramid schemes;
distribute viruses or any other technologies that may harm Shared Help, the Services or the interests or property of Shared Help users;
impose an unreasonable load on our infrastructure or interfere with the proper working of the Services;
copy, modify, or distribute any other person’s content without their consent;
use any robot spider, scraper or other automated means to access the Services and collect content for any purpose without our express written permission;
harvest or otherwise collect information about others, including email addresses, without their consent; and/or
bypass measures used to prevent or restrict access to the Services.
Global Marketplace. We may remove your Invite or Feature if it is flagged on any of our sites, or if we believe it causes problems or violates any law or policy.
Fees and Services. Using the Services is generally free. We may sometimes charge a fee for certain features or Services. If the feature you use incurs a fee, you will be able to review and accept that charge before purchase. Our fees are quoted in Australian Dollars, and we may sometimes change them. We’ll notify you of changes to our fees by posting the changes on the site. We may sometimes temporarily change our fees for testing purposes, promotional events or new features, these changes take effect from the time the price change is posted to the site. Our fees are non-refundable after the feature is supplied, and you are responsible for paying them when they are due. If you don’t, we may limit your ability to use the Services. If your payment method fails or your account is past due, we may collect fees owed using collection mechanisms, including third party debt collection services. Australian taxes associated with our Services will be collected where applicable. You agree to provide accurate information necessary for Shared Help to comply with our obligations under applicable law. You are solely responsible for collecting and remitting any applicable taxes resulting from the sale of your items or services listed on Shared Help’s Services.
Content. Shared Help’s Services contain content from us, you, and other users. Shared Help is protected by copyright laws and international treaties. Content displayed on or via the Services is protected as a collective work and/or compilation, pursuant to copyrights laws and international conventions. You agree not to copy, distribute the Services or modify content from the Services, our trademarks or copyrights without our express written consent. You may not disassemble or decompile, reverse engineer or otherwise attempt to discover any source code contained in the Services. Without limiting the foregoing, you agree not to reproduce, copy, sell, resell, or exploit for any purposes any aspect of the Services (other than your own content). When you give us content, including pictures, you grant us and represent that you have the right to grant us, a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise any and all copyright, publicity, trademarks, design, database and intellectual property rights to that content, in any media whether now known or to be discovered in the future, including third party sites and applications. You also waive all moral rights you have in the content to the fullest extent permitted by law. We reserve the right to remove content where we have grounds for suspecting the violation of these terms or the rights of any other party.
Reporting Intellectual Property Infringements (Verified Rights Owners – VeRO). Do not post content that infringes the rights of third parties. This includes, but is not limited to, content that infringes on intellectual property rights such as copyright and trademark (e.g. offering counterfeit items for sale). We can remove content where we have grounds for suspecting the violation of these terms, our policies or of any party’s rights. If you have a good faith belief that a listing on any of the Services infringes your copyright, trademark, or other intellectual property rights, all you need to do is use our contact form, provide full details in the form, and submit it to Shared Help.
Only the intellectual property rights owner can report potentially infringing items or listings through Shared Help’s VERO Program. After we receive your first NOCI, Shared Help will confirm your enrolment in our program and send you the instructions on how to submit future reports electronically. We can share, in accordance with applicable law, the completed NOCI form with the third party that originally posted the potentially infringing listing.
Third Party services on Shared Help. You acknowledge and agree that by utilising any third party services through our Services (such as PayPal), you are bound by the terms and conditions of that third party and we are not liable for any loss, claims or damages howsoever arising in connection with that third party’s services.
If you have a dispute with any party utilizing Shared Help, you release us and our affiliates (and our officers, directors, agents, subsidiaries, joint ventures and employees and those of our affiliates) from any and all claims demands and damages (actual and consequential) of every kind and nature, known or unknown, arising out of or in any way connected with such disputes.
Legal and Financial Advice. You acknowledge and agree that you have the opportunity to obtain independent legal and financial advice from appropriately qualified professional advisers and that you take into account your personal objectives, financial situation and needs before using our Services.
You acknowledge and agree that the information provided by Shared Help in relation to using our services is factual in nature only and Shared Help has not provided a recommendation or statement of opinion intended to influence your decision on whether or not to use Shared Help services and that you cannot rely on any of Shared Help’s advertising materials, terms, instructions or policies as a recommendation, statement of opinion or financial product advice.
Services are provided “as is” and “as available”. You agree not to hold us responsible for things other users post or do. As most of the content on the Services comes from other users, we do not guarantee the accuracy of postings or user communications or the quality, safety, or legality of what is offered. We also cannot guarantee continuous or secure access to our Services. While we will use reasonable efforts to maintain an uninterrupted service, we cannot guarantee this and, to the extent permitted by law, we do not give any promises or warranties (whether express or implied) about the availability of our Services or that the Services will be uninterrupted or error-free. Notification functionality in the Services may not occur in real time. That functionality is subject to delays beyond our control, including without limitation, delays or latency due to your physical location or your wireless data service provider’s network. To the extent permitted by law, we are not liable for the posting of any unlawful, threatening, abusive, defamatory, obscene or indecent information, or material of any kind by a user of the Service which violates or infringes upon your rights, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable law. To the extent permitted by law, and without limiting any rights that you may have under the Australian Consumer Law, Shared Help’s liability to you for any failure by Shared Help to comply with any statutory guarantee under the Australian Consumer Law is limited to Shared Help supplying the Services again or paying you the cost of having the Services supplied again.
Shared Help excludes any liability to you for any loss or damage suffered by you as a result of Shared Help failing to comply with an applicable statutory guarantee under the Australian Consumer Law if you suffering such loss or damage was not reasonably foreseeable and was not directly caused by Shared Help.
Indemnification. You will indemnify and hold harmless Shared Help and our affiliates and our and their respective officers, directors, agents and employees (each an “Indemnified Party”), from any claim made by any third party, together with any amounts payable to the third party whether in settlement or as may otherwise be awarded, and reasonable legal costs incurred by any of the Indemnified Parties, arising from or relating to your use of the Services, any alleged violation by you of the applicable terms, and any alleged violation by you of any applicable law or regulation. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter subject to indemnification by you, but doing so will not excuse your indemnity obligations.
Release. If you have a dispute with one or more Shared Help users, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known or unknown, arising out of or in any way connected with such disputes.
We will send notices to you via the email address you provide, or by registered mail. Notices sent by registered mail will be deemed received five days following the date of mailing.
We may update this agreement at any time, with updates taking effect when you next use the site or after 30 days, whichever is sooner. No other amendment to this agreement will be effective unless made in writing, signed by you and by us.
Send questions, comments or complaints to Shared Help Customer Support.
Mobile Devices Terms. If you’re accessing Shared Help Services from a mobile device using a Shared Help Mobile Application (the “Application”), the following terms and conditions (“Mobile Devices Terms”) apply to you in addition to the applicable Mobile Privacy and Legal Notice or End User License Agreement, as the case may be. Your use of the Application confirms your agreement to these Mobile Devices Terms.
Application Use. Shared Help grants you the right to use the Application only for your personal use. You must comply with all applicable laws and third party terms of agreement when using the Application (e.g. your wireless data service agreement). The Application may not contain the same functionality available on the www.sharedhelp.com.au website. Your download and use of the Application is at your own discretion and risk, and you are solely responsible for any damages to your hardware device(s) or loss of data that result from the download or use of the Application.
Intellectual Property – Applications. Shared Help owns, or is the licensee to, all right, title, and interest in and to its Applications, including all rights under patent, copyright, trade secret, trademark, and any and all other proprietary rights, including all applications, renewals, extensions, and restorations thereof. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble, or otherwise attempt to derive source code from any Application and you will not remove, obscure, or alter Shared Help’s copyright notice, trademarks or other proprietary rights notices affixed to, contained within, or accessed in conjunction with or by any
Additional Terms. Additional terms and conditions that apply to you based on the mobile device the Application is installed on:
iOS – Apple
1. These Mobile Devices Terms are an agreement between you and Shared Help, and not with Apple. Apple is not responsible for the Application and the content thereof.
2. Shared Help grants you the right to use the Application only on an iOS product that you own or control and as permitted by the Usage Rules set forth in the App Store Terms of Service.
3. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application.
4. Apple is not responsible for the investigation, defence, settlement, and discharge of any third party intellectual property infringement claim.
5. Apple is not responsible for addressing any claims by you or any third party relating to the Application or your possession and/or use of the Application, including but not limited to: (a) product liability claims; (b) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation.
6. In the event of any failure of the Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if applicable, for the Application to you; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Application.
7. Apple and Apple’s subsidiaries are third party beneficiaries of these Mobile Devices Terms, and, upon your acceptance, Apple as a third party beneficiary thereof will have the right (and will be deemed to have accepted the right) to enforce these Mobile Devices Terms against you.
Windows – Microsoft
2. You may install and use one (1) copy of the Application on up to five (5) devices you personally own or control and which are affiliated with the Windows Live ID associated with your Windows Marketplace account. You may not install or use a copy of the Application on a device you do not own or control.
3. Microsoft, your device manufacturer, and (if applicable) your wireless carrier are not responsible for providing support services for the Application.
4. Microsoft, the wireless carriers over whose network the Application is distributed (if applicable), and each of their respective affiliates and suppliers (collectively, “Disclaiming Distributors”) give no express warranty, guarantee, or conditions under or in relation to the Application. To the extent permitted under your local laws, the Disclaiming Distributors exclude any implied warranties or conditions, including those of merchantability, fitness for a particular purpose, and non-infringement.
5. You, and not the Disclaiming Distributors, bear the risk of using the Application (even if the Disclaiming Distributors have been advised of the possibility of damages to you). You may have additional consumer rights under your local laws which these Mobile Devices Terms cannot change.
6. To the extent not prohibited by law, you will not seek to recover any consequential, lost profit, special, indirect, or incidental damages from any Disclaiming Distributor.
Last Modified: 2 October 2017